Dialog, Tasks & Actions

Modern production is characterized by the close networking of companies. It is an agile network in which all business partners contribute to the quality of the products. However, networking with many customers and suppliers via different channels often makes targeted communication difficult. This makes it all the more challenging to give structure to unstructured and diverse communication content – both within and across companies. The key to success here is the dialog between customers and suppliers, which promotes communication around quality issues and thus optimizes collaboration throughout the entire supply chain.

Quality Comes from Networking

Quality management: planning of tasks and actions in dialog
Location-independent communication along the supply chain: planning and processing tasks and actions in dialog.

Communication usually does not follow a regulated process: it is personal, individual, intransparent for outsiders and therefore often not measurable. Effective dialog between business partners requires structured and comprehensible documentation from the very beginning. Especially when it comes to quality issues, internal company communication is no longer sufficient – rather, it is the network of diverse customers and suppliers from which quality management benefits.

A growing network in which customers enter into dialog with their suppliers on relevant quality management issues is an essential tool for optimizing the supply chain and ensuring good cooperation. The communication between business partners not only enables the cross-company planning of tasks and actions, but also the further development of the own company and the supplier.

Become part of the network and take quality issues into your own hands.

Spots: The Universal Communication Tool

With the free communication tool Spots you can promote internal and cross-company communication and collaboration in your supply chain. It does not matter whether it is a dialog, task or action.

Communication along the supply chain for successful quality management
The targeted communication on quality issues via the service Spots promotes good cooperation with colleagues, customers and suppliers.
  • Dialog: enter into dialogue with your suppliers or customers and exchange information with them on general, quality-related topics or questions.
  • Tasks and actions: whether ideas, tasks or actions for process optimization – the user is free to choose what he wants to use the communication service for. Concretize certain tasks and actions resulting from the dialog and add a binding due date, an auditor and the due date of the audit.
  • Documentation: knowing the processing status at any time and knowing what needs to be done – this enables good and goal-oriented communication. By documenting the progress, your colleagues, customers or suppliers also know the current processing status and can react flexibly to inquiries, tasks and actions.

You would like to see the service Spots for yourself?

Edit Tasks and Actions in Dialog

Quality is teamwork and starts with you. You probably already run quality management without consciously thinking about it. For example, if you are dissatisfied with the quality of a supplier's product and contact the supplier to resolve the problem. In the course of this dialog based on partnership, problems are avoided and optimization potential is used so that, ideally, there are no complaints or errors in the first place. Bring more system into your workflows and use the service Spot to communicate tasks and actions at a central point. Want an example?

  • You recognize a defect in a supplier product.
  • You open a spot, similar to a chat, to communicate the problem immediately. You quickly add a photo of the product defect for better understanding.Your supplier is immediately aware of the problem and already has an idea how to solve it. In the spot, he creates an action in order to correct the error.
  • He then adds his responsible colleagues to the communication flow. They immediately identify the problem in the documented dialog and know what needs to be done.
  • In the meantime, you are always up to date and can see in the spot how far the processing has progressed.
  • The problem has been solved by your supplier. He marks the actions as completed.
  • Through communication, the quality of the supplier's product has improved and so has the quality of your own product. You also have access to the archived communication history afterwards and can reactivate the issue if necessary.
Edit tasks and actions in dialog

Advantages at a Glance

  • Application without installation and method knowledge
  • Use from the workplace or mobile on the go
  • Collaboration with any number of colleagues, customers and suppliers
  • Definition of the group of participants as well as later addition including visibility of the previous communication process
  • Definition of tasks, actions, due dates and responsible auditors
  • Adding internal company notes
  • Documentation and automatic archiving of the topic
  • Possibility to reactivate already closed topics
  • Security through encrypted communication

How to Become Part of The Network

Free registration
Promote quality and digitalize quality processes in cooperation with your customers and suppliers. The communication service Spots is available to you free of charge on the BabtecQube – for an unlimited time and for up to 250 colleagues. Simply register for it or find out here about fee-based services that can be added.

Handling complaints using 8D Report Complaints & Deviations Processing complaints with the guided 8D Report Inspection plans for quality-relevant topics Goods Inspections and Checklists Review of quality-relevant topics Registration Registration
Contact Person
Leonard auf dem Graben
Leonard auf dem Graben
Phone: +49 202 4960-240
aufdemgraben@babtec.de
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