Modern production is characterized by the close networking of companies. It is an agile network in which all business partners contribute to the quality of the products. However, networking with many customers and suppliers via different channels often makes targeted communication difficult. This makes it all the more challenging to give structure to unstructured and diverse communication content – both within and across companies. The key to success here is the dialog between customers and suppliers, which promotes communication around quality issues and thus optimizes collaboration throughout the entire supply chain.
Communication usually does not follow a regulated process: it is personal, individual, intransparent for outsiders and therefore often not measurable. Effective dialog between business partners requires structured and comprehensible documentation from the very beginning. Especially when it comes to quality issues, internal company communication is no longer sufficient – rather, it is the network of diverse customers and suppliers from which quality management benefits.
A growing network in which customers enter into dialog with their suppliers on relevant quality management issues is an essential tool for optimizing the supply chain and ensuring good cooperation. The communication between business partners not only enables the cross-company planning of tasks and actions, but also the further development of the own company and the supplier.
Become part of the network and take quality issues into your own hands.
With the free communication tool Spots you can promote internal and cross-company communication and collaboration in your supply chain. It does not matter whether it is a dialog, task or action.
You would like to see the service Spots for yourself?
Quality is teamwork and starts with you. You probably already run quality management without consciously thinking about it. For example, if you are dissatisfied with the quality of a supplier's product and contact the supplier to resolve the problem. In the course of this dialog based on partnership, problems are avoided and optimization potential is used so that, ideally, there are no complaints or errors in the first place. Bring more system into your workflows and use the service Spot to communicate tasks and actions at a central point. Want an example?
Promote quality and digitalize quality processes in cooperation with your customers and suppliers. The communication service Spots is available to you free of charge on the BabtecQube – for an unlimited time and for up to 250 colleagues. Simply register for it or find out here about fee-based services that can be added.