Complaints Management

The service "Complaints & Deviations" is your smart complaints and deviations management tool for documenting customer and supplier complaints as well as deviations within your own company and processing them in accordance with standards using the recognized 8D methodology. As a supplier, you receive all complaints from your customers. Our smart functions support you in the guided creation and feedback of the required 8D reports.

Tablet, service "Complaints & Deviations" on it

"Complaints & Deviations" at a Glance

  • Management of customer and supplier complaints
  • Joint processing and analysis of transactions
  • Guided complaint processing based on the proven 8D method
  • High transparency through processing status, logging and comments
  • Creation of master data for addresses, articles, deviations and causes

This Is How You Structure Your Complaint Management

Overview
Screenshot of "Complaints & Deviations" in the BabtecQube

Complaints & Deviations at a Glance

In the overview of all created complaints and deviations, you can keep track of the type, status and due date, if already available, as well as the progress of the 8D processing and the decisions made.

Thanks to the traffic light system, you are alerted to any need for action. In addition, you have the option of filtering the overview list according to the various criteria.

Create Complaints
Screenshot of "Complaints & Deviations" in BabtecQube: Create complaints

Create Complaints

When creating a new complaint, you define not only the type but also the person responsible, the affected article and the deviation that occurred. Each action can be commented on and thus tracked in retrospect. In addition, you define due dates for the individual steps of the complaint processing in the 8D process.

Process Complaints
Screenshot of "Complaints & Deviations" in the BabtecQube: Edit complaints

Guided Processing Based on the 8D Method

Process your complaints or deviations based on the proven 8D method. In doing so, you can sustainably document and manage all relevant information. All actions can be commented and the corresponding due dates can be viewed. Afterwards, you can download a PDF document of your 8D report if required.

Integration

Create Actions

Process all transactions either with your own colleagues or with business partners. If you determine that further action is required as part of the error analysis, simply create a corresponding action using the connected service "Tasks & Actions".

Master Data

Use of Master Data

Create master data for addresses, articles, deviations and causes. You can then easily select and use these in your complaints or deviations. They also enable you to evaluate your processes even better later on.

Overview
Create Complaints
Process Complaints
Integration
Master Data

Complaints & Deviations at a Glance

In the overview of all created complaints and deviations, you can keep track of the type, status and due date, if already available, as well as the progress of the 8D processing and the decisions made.

Thanks to the traffic light system, you are alerted to any need for action. In addition, you have the option of filtering the overview list according to the various criteria.

Create Complaints

When creating a new complaint, you define not only the type but also the person responsible, the affected article and the deviation that occurred. Each action can be commented on and thus tracked in retrospect. In addition, you define due dates for the individual steps of the complaint processing in the 8D process.

Guided Processing Based on the 8D Method

Process your complaints or deviations based on the proven 8D method. In doing so, you can sustainably document and manage all relevant information. All actions can be commented and the corresponding due dates can be viewed. Afterwards, you can download a PDF document of your 8D report if required.

Create Actions

Process all transactions either with your own colleagues or with business partners. If you determine that further action is required as part of the error analysis, simply create a corresponding action using the connected service "Tasks & Actions".

Use of Master Data

Create master data for addresses, articles, deviations and causes. You can then easily select and use these in your complaints or deviations. They also enable you to evaluate your processes even better later on.

Start Your Trial Period Now

Register for free at BabtecQube to start the 30-day trial period of "Complaints & Deviations" – without obligation and free of charge.

Your Upgrade: BabtecQube Premium

After your free registration in BabtecQube you can test all services without obligation during a 30-day trial period. Afterwards, you decide whether you want to upgrade to the premium subscription or just use the free functions.

Basic Premium
Tasks & Actions
Complaints & Deviations
You can use "Complaints & Deviations" free of charge to process incoming complaints with the managed 8D report and send them back to your customer.
In addition to processing incoming complaints, you can also create and send complaints yourself in BabtecQube-Premium.
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