Complaints Management

The service "Complaints & Deviations" is your smart complaints and deviations management tool for documenting customer and supplier complaints as well as deviations within your own company and processing them in accordance with standards using the recognized 8D methodology. As a supplier, you receive all complaints from your customers. Our smart functions support you in the guided creation and feedback of the required 8D reports.

Tablet, service "Complaints & Deviations" on it

"Complaints & Deviations" at a Glance

  • Management of customer and supplier complaints
  • Joint processing and analysis of transactions
  • Guided complaint processing based on the proven 8D method
  • High transparency through processing status, logging and comments
  • Creation of master data for addresses, articles, deviations and causes

This Is How You Structure Your Complaint Management

8D Method
Screenshot of "Complaints & Deviations" in the BabtecQube

Guided Processing Based on the 8D Method

Process your complaints or deviations based on the proven 8D method. You can document and manage all relevant information in a sustainable manner. If required, you can then download a standard-compliant PDF document of your 8D report.

Master Data

Use of Master Data

Create master data for addresses, articles, deviations and causes. You can then select and use these multiple times in your complaints or deviations. They also enable you to evaluate your processes even better later on.

Teamwork

Joint Processing of Operations

Edit and analyze all processes with your own colleagues or business partners. You can add images and documents for better sharing. In addition, all participants can view the processing status, logging and comments at any time.

8D Method
Master Data
Teamwork

Guided Processing Based on the 8D Method

Process your complaints or deviations based on the proven 8D method. You can document and manage all relevant information in a sustainable manner. If required, you can then download a standard-compliant PDF document of your 8D report.

Use of Master Data

Create master data for addresses, articles, deviations and causes. You can then select and use these multiple times in your complaints or deviations. They also enable you to evaluate your processes even better later on.

Joint Processing of Operations

Edit and analyze all processes with your own colleagues or business partners. You can add images and documents for better sharing. In addition, all participants can view the processing status, logging and comments at any time.

Start Your Trial Period Now

Register for free at BabtecQube to start the 30-day trial period of "Complaints & Deviations" – without obligation and free of charge.

Your Upgrade: BabtecQube Premium

After your free registration in BabtecQube you can test all services without obligation during a 30-day trial period. Afterwards, you decide whether you want to upgrade to the premium subscription or just use the free functions.

Basic Premium
Tasks & Actions
Complaints & Deviations
You can use "Complaints & Deviations" free of charge to process incoming complaints with the managed 8D report and send them back to your customer.
In addition to processing incoming complaints, you can also create and send complaints yourself in BabtecQube-Premium.
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