Complaints Management

In the overview of all created complaints and deviations, you can keep track of the type, status and due date, if already available, as well as the progress of the 8D processing and the decisions made.

Thanks to the traffic light system, you are alerted to any need for action. In addition, you have the option of filtering the overview list according to the various criteria.

When creating a new complaint, you define not only the type but also the person responsible, the affected article and the deviation that occurred. Each action can be commented on and thus tracked in retrospect. In addition, you define due dates for the individual steps of the complaint processing in the 8D process.

Process your complaints or deviations based on the proven 8D method. In doing so, you can sustainably document and manage all relevant information. All actions can be commented and the corresponding due dates can be viewed. Afterwards, you can download a PDF document of your 8D report if required.

Process all transactions either with your own colleagues or with business partners. If you determine that further action is required as part of the error analysis, simply create a corresponding action using the connected service "Tasks & Actions".

Create master data for addresses, articles, deviations and causes. You can then easily select and use these in your complaints or deviations. They also enable you to evaluate your processes even better later on.