FAQ

Below we have collected the most frequently asked questions about BabtecQube for you.

Registration

How can I sign up for the BabtecQube?

Registration is very easy: Sign up using the registration form and confirm your email address using the link we will send you via email. Alternatively, you can register with your Microsoft, Google or Facebook account. To use the services in the BabtecQube, you then only need to create a company account or join an existing company.

Is my user account usable by more than one person?

For reasons of data protection and security, we recommend that you create a separate, free user account for each user. This also allows you to assign tasks to the right contact person.

Why do I need to create or join a company account?

The BabtecQube is a platform on which quality data can be processed and exchanged between different companies. For this, it is necessary to create a company account or join an existing company account.

Costs

Which functions can I use free of charge?

After your registration you can use the service Tasks & Actions (Spots) entirely and free of charge. You can also use the service Complaints & Deviations to create an 8D report for the complaints received from your customers and send it back.

How can I test the services in the BabtecQube?

In order to get an impression of the various services in the BabtecQube, the services are available to you free of charge and to their full extent for 30 days. The only condition is that you have registered free of charge beforehand. At the end of the trial period, the subscription is not automatically extended.

What happens after the 30-day trial period?

If your trial period has expired, the paid services are no longer available. If you want to use the functions again, you can take out a premium subscription in the BabtecQube.

What does a subscription cost?

When you sign up for a subscription, you can choose between three different packages: standard, business and enterprise. The price depends on how many users use the BabtecQube to its full extent. You can find the exact details on our price overview.

What is the duration of a subscription?

The contract period for your subscription is 1 year – starting on the day of your subscription. The subscription is automatically renewed for another year, unless you cancel the subscription.

Is there a period of notice?

Yes. The notice period is one month to the end of the minimum contract term or the extended term. Notice of termination must be given in writing by e-mail.

How do I subscribe?

You can take out a subscription as soon as you have registered and logged in to the BabtecQube. In the application you will find the button "Premium upgrade", which will take you directly to the booking form. Alternatively, you can also find the booking form by navigating to "BabtecQube subscriptions" in your company account settings. There you will also always find the current status of your current subscription.

I would like to adjust my subscription. How do I do it?

If you already have a subscription and want to add more users, you can contact us via the contact form in the BabtecQube or via e-mail. We will be happy to adjust your subscription.

Services in the BabtecQube

Which services does the BabtecQube include?

The BabtecQube currently includes five different services that interact to form a small quality control loop and complement each other. The following services are available: Equipment & Gages, Goods Inspections & Checklists, Complaints & Deviations, Tasks & Actions and Analyses. Naturally, we are continuously working on the further development of the BabtecQube.

What specialist knowledge do I need to map my quality management in the BabtecQube?

You do not need any specialist knowledge. The BabtecQube can be operated intuitively and is designed in such a way that quality management can be mapped professionally and in a proven form even without specialist knowledge. For this purpose, you will find appropriate information fields in the BabtecQube.

How can I network with colleagues and business partners?

If the business partners you want to network with are already registered in the BabtecQube, you can send a contact request directly to the relevant people. To invite other employees or business partners to the BabtecQube, you can use our handy invitation service, which will connect you automatically after the new user has successfully registered.

Which quality tasks can I work on together with my business partners in the BabtecQube?

Using the service Tasks & Actions, which is free of charge at any time, you can enter into dialog with your business partners and create and jointly process the resulting tasks and actions. You can also use the service Complaints & Deviations together with your suppliers to handle your complaints management. Only the sending of your own complaints is subject to a charged subscription. The service Goods Inspections & Checklists also gives you the option of sending your business partners a checklist for data collection directly.

System & Privacy

Which languages are supported?

The BabtecQube supports the languages German and English.

What are the system requirements for the BabtecQube?

The BabtecQube supports the latest versions of all popular internet browsers (Mozilla Firefox, Google Chrome, Safari or Microsoft Edge).

How can I integrate the BabtecQube in my Microsoft Teams application?

Open the Microsoft Teams App Store on your desktop PC – either via the web browser or directly from the MS Teams application – and select the BabtecQube app. Add it to the desired Microsoft Teams channel. Log in to start using the services. If you don't have an account yet, you can also register via the app.

Is my data secure?

Of course! The transmission of your data takes place according to proven SSL encryption. In addition, we guarantee compliance with the DSGVO guidelines and the secure storage of your data in a data center on European ground.

Will contacts I invite or create be used for advertising purposes?

No. In line with the DSGVO, we only use contacts for advertising communication if we have received consent from the user.

About the BabtecQube

Who developed the BabtecQube?

The BabtecQube team is part of Babtec Informationssysteme GmbH. We develop the services in the BabtecQube to help you improve the quality of processes and products in your company. Our main goal is to connect what belongs together: namely your business partners and you.

How will I be informed about news, further services etc.?

As a registered user, you will of course be the first to know when there are new features in the BabtecQube. In the BabtecQube you will find information as soon as new features are available. We also provide you with the most important information by e-mail.

I still have questions. Who can I contact?

You can contact the BabtecQube team at any time – we will be happy to help you. You can reach us by phone at +49 202 4960 333 or via e-mail.

Use of the BabtecQube in Combination with BabtecQ

What is BabtecQ?

BabtecQ is the fully integrated software solution provided alongside the BabtecQube by Babtec Informationssysteme GmbH. BabtecQ is characterized above all by a high level of detail and an extensive portfolio of software modules.

Discover the Product Worlds

Is the combination of both software solutions interesting for me?

The combination of both software solutions is interesting for companies that use the BabtecQ software for their quality management – but also want to network with their business partners. The BabtecQube can then be used as a supplement to map quality processes across companies – for example, when processing complaints via 8D report.

As a BabtecQ user, do I need a BabtecQube subscription to share quality data with my business partners registered there?

No, you do not need a BabtecQube subscription in this case. The BabtecQ modules can be linked to BabtecQube via connectors so that you can share your quality data with registered users. Since the choice of BabtecQ modules and the quality processes can vary greatly from company to company, it is best to get in touch with your contact person at Babtec or our support. We will be happy to help you!

I am using BabtecQ. How can I connect the BabtecQube to it?

The connection of both systems is very simple: you enter the ID of your company account in the BabtecQube into your BabtecQ system and both systems are connected. If you have any further questions or need help, please contact our support team at +49 202 4960-333 or by e-mail.

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